awclub Privacy Policy

1. Who We Are

awclub is an online casino and sports betting platform accessible at awclub.co, operated by its licensed entity ("awclub", "we", "us", "our"). awclub is the data controller responsible for the personal data you provide when registering and using the platform. For data-related inquiries, contact us at [email protected].

This Privacy Policy applies to all personal data collected through the awclub website, mobile platform, customer support channels, and any related services offered under the awclub brand.

2. Personal Data We Collect

2.1 Registration Data

When you create an awclub account, we collect:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address
• Preferred currency (MYR)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our licensing obligations and anti-money laundering (AML) regulations, awclub may collect copies of:

• Government-issued photo identification (Malaysian MyKad, passport, or driving licence)
• Proof of residential address (utility bill or bank statement dated within 90 days)
• Payment method verification documents (front-of-card images, e-wallet screenshots)

2.3 Financial Transaction Data

We collect records of deposits, withdrawals, and wagering activity on your awclub account, including transaction amounts, dates, payment methods used, and associated reference numbers. This data is retained for regulatory compliance and dispute resolution purposes.

2.4 Technical & Usage Data

When you access awclub, we automatically collect:

• IP address and approximate geolocation
• Browser type and version
• Device type and operating system
• Pages visited, session duration, and click-path data
• Login timestamps and session identifiers

2.5 Communications Data

Records of your communications with awclub support — including live chat transcripts, email correspondence, and any complaints submitted — are retained to maintain service quality and resolve disputes.

3. How We Use Your Personal Data

awclub uses personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your awclub member profile.
• Service delivery: To provide access to casino games, the sportsbook, and all other awclub platform features.
• Payment processing: To process deposits and withdrawals in MYR via your chosen payment method (Touch n Go eWallet, Boost, FPX, Maybank2u, CIMB Clicks, Public Bank, Visa, Mastercard, or USDT).
• Regulatory compliance: To fulfil our obligations under applicable gaming licensing requirements, AML legislation, and KYC regulations.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct.
• Customer support: To respond to your inquiries, resolve disputes, and provide account assistance.
• Responsible gaming: To monitor gaming behaviour and intervene where patterns suggest problem gambling, in accordance with our Responsible Gaming obligations.
• Marketing communications: Where you have provided consent, to inform you of promotions, bonuses, and platform updates. You may withdraw marketing consent at any time via account settings or by contacting support.
• Platform improvement: To analyse aggregated usage data and improve the awclub user experience.

4. Legal Basis for Processing

awclub processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Member Agreement, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable law, including AML regulations, KYC obligations, and gaming licensing requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights.
• Consent: Processing for direct marketing purposes, where your explicit consent has been obtained. Consent may be withdrawn at any time.

5. Data Sharing & Disclosure

awclub does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:

• Payment processors: To facilitate MYR deposits and withdrawals via Touch n Go eWallet, Boost, FPX, and banking partners.
• Identity verification providers: To fulfil KYC obligations under our licensing framework.
• Fraud prevention services: To detect and prevent fraudulent activity and money laundering.
• Game software providers: Game studios integrated into the awclub platform may receive pseudonymised player session data for game integrity purposes.
• Regulatory and legal authorities: Where required by applicable law, court order, or regulatory direction, awclub will disclose personal data to competent authorities.
• IT and hosting service providers: Infrastructure providers who process data on awclub's behalf under strict data processing agreements.

All third parties who receive awclub member data are bound by contractual obligations to process that data only for the specified purpose and in accordance with applicable data protection standards.

6. International Data Transfers

In providing its services, awclub may transfer personal data to processors or sub-processors located outside Malaysia. Where such transfers occur, awclub ensures that appropriate safeguards are in place — including contractual clauses and equivalent data protection standards — to protect the transferred data in accordance with applicable privacy laws.

7. Data Retention

awclub retains personal data for as long as your account is active and for such additional periods as required by applicable law and licensing obligations. Specifically:

• Account and KYC data: Retained for the duration of membership and for a minimum of five (5) years following account closure, as required by AML regulations.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with applicable financial record-keeping requirements.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn, plus a short additional period for audit purposes.
• Technical usage logs: Retained for up to twelve (12) months.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised.

8. Your Data Rights

Subject to applicable law, awclub members have the following rights regarding their personal data:

• Right of access: You may request a copy of the personal data awclub holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request a machine-readable copy of personal data you have provided to awclub.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.

To exercise any of these rights, contact awclub support at [email protected]. Requests will be acknowledged within 72 hours and completed within 30 days, subject to identity verification requirements.

9. Cookies & Tracking Technologies

awclub uses cookies and similar tracking technologies on the platform for the following purposes:

• Essential cookies: Required for awclub Login session management, security token handling, and core platform functionality. These cannot be disabled without affecting platform operation.
• Performance cookies: Used to collect aggregated, anonymised data on how members navigate the platform, enabling awclub to identify and resolve usability issues.
• Functional cookies: Store your preferences such as language settings, game lobby view configurations, and notification preferences.
• Analytics cookies: Used to understand traffic patterns, popular games, and device usage across the awclub platform. Data is aggregated and not used to identify individual members.

You can manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of your awclub session.

10. Children's Privacy

The awclub platform is strictly intended for adults aged 21 and over. awclub does not knowingly collect personal data from individuals below this age. If awclub identifies or is notified that a registered account belongs to an underage individual, that account will be immediately closed, all associated balances will be reviewed in accordance with applicable terms, and any personal data collected will be deleted.

If you are a parent or guardian and believe your child has registered an account with awclub, please contact [email protected] immediately.

11. Security Measures

awclub implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and awclub servers.
• Encrypted storage of passwords using industry-standard hashing algorithms. awclub staff cannot access member passwords in plain text.
• Access controls limiting internal data access to personnel with a legitimate operational need.
• Regular security assessments and vulnerability monitoring of the awclub platform infrastructure.
• Two-factor authentication (2FA) available to all members via account settings, providing an additional layer of awclub Login security.

While awclub takes all reasonable steps to secure your data, no online platform can guarantee absolute security. Members are encouraged to use a strong, unique password for their awclub account and to enable 2FA.

12. Changes to This Privacy Policy

awclub reserves the right to update this Privacy Policy at any time. Changes will be reflected on this page with a revised "Last Updated" date. For material changes that affect how we process your data, awclub will notify active members via the contact details held on their account prior to the changes taking effect.

Continued use of the awclub platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised policy, you should cease using the platform and contact support to close your account.

13. Contact & Data Queries

For any questions, requests, or complaints regarding your personal data or this Privacy Policy, please contact the awclub Data Protection team:

Email: [email protected]

Live Chat: Available 24/7 from within the awclub platform after completing the awclub Login process.

awclub aims to respond to all data-related requests within 72 hours. Complex requests (e.g., data access or erasure) will be completed within 30 calendar days, subject to identity verification.

Support is available in English. Our team includes members familiar with the specific regulatory context applicable to Malaysian online gaming members.